tag:blogger.com,1999:blog-19562859.post3865501534119028590..comments2008-12-08T15:12:16.997ZDale Vilehttp://www.blogger.com/profile/04136788355130256923noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-19562859.post-55800695421124121002008-12-08T15:10:00.000Z2008-12-08T15:10:00.000ZNice Post<BR/>-------------<BR/><A HREF="http://www.autorewrite.com/" REL="nofollow"><B>article rewrite</B></A>zanghttp://www.blogger.com/profile/03772984216917361804noreply@blogger.comtag:blogger.com,1999:blog-19562859.post-17406513511047516872008-04-18T13:57:00.000Z2008-04-18T13:57:00.000ZGreat write up! Absolutely spot on. I talk about this extensively within many posts on my blog. Business Service Management (BSM) when adopted with a solid strategy from the top down absolutely plays a critical role in achieving business and IT alignment and more importantly open two-way communication.<BR/><BR/>Doug<BR/>BSM/ITSM Blog: http://dougmcclure.netdmcclurehttp://www.blogger.com/profile/10628018600354771197noreply@blogger.com